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Denver 911
General 911 Information
How Are We Doing?
Emergency Preparedness
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Sign up for Emergency Cell Phone Notifications
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Website Development Team
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 The 16th Street Mall
 
 
Here at Denver 911, we are concerned about you, and our community.  The Community Page is a new feature of Denver 911 that we will use to pass along important information to you.  We would also like to hear from you, if you have any questions or comments, please use our FEEDBACK form, which you can find the link to on the left side of every page.

 

If you are experiencing an emergency, dial 9-1-1! 
 
 
When Will Officers Respond?

Citizens calling into the Denver 911 Center often want to know how long they will need to wait to speak with an officer to file a police report, make a complaint, or report a crime. 

 

While this is a reasonable request there are a number of logistical and operational barriers that make it difficult for call-takers to provide citizens with the officer’s estimated time of arrival (ETA).

How Are Calls Processed?

When you call for assistance, whether you are reporting an emergency or a non-emergency situation, your incident is entered into our Computer Aided Dispatch System (CAD) for tracking purposes.  We verify your address, obtain your contact numbers, create a short summary of what is happening, determine the Nature Code and assign a priority.  All of this is tracked in CAD.

 

Nature Codes are one or two word descriptions that briefly summarize what is happening.  Parking Complaint, Criminal Mischief, In-Progress Domestic Violence and Non-Injury Accident are examples of the 200 Nature Codes we use. 

 

Each Nature Code has a pre-determined priority, ranging from the highest priority of ‘0’ (In-Progress Bank Robberies for instance) to the lowest priority of ‘8’ (Parking Complaints and Abandoned Vehicles).  

 

These priority rankings are established by the Denver Police Department.

How Long Will I Wait for an Officer?

There are a number or factors that determine how long you may wait for an officer to respond. The number of pending incidents could delay the officer responding to your incident.   

 

The type and priority of calls holding will also impact the response time as will the number of available officers in your neighborhood.

Can I Get an Estimated Time of Arrival?

Due to the dynamic and constantly changing call load, officer availability cannot be precisely estimated. Some calls may be resolved in just a few moments and some incidents, requiring more thorough investigation, may take literally hours to complete. 



Emergency Number:  911

 

Non-emergency Number
Police: 720.913.2000

 Special Needs Registry

City Agency Information:  311
 
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On-line Incident Reports
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Got a Minute?

 

If you have a minute, please take our Citizen Survey by clicking
this LINK.    

 

We appreciate your time!

 

Emergency Calls

Our call load fluctuates through the day.  You may call during a slow period but in a relatively short amount of time the Center can receive numerous high priority calls, or perhaps a single call that will require a multiple officer response.  Emergency calls always take priority and will be dispatched first.

Diverted Officers

We often divert officers from lower priority calls to handle higher priority calls when emergencies arise.  While this improves safety for our citizens and Denver’s first responders, it will increase the response times for lower priority calls.  

Denver Police Officers are also diverted to assist Denver Health Paramedics handling medical emergencies and the Denver Fire Department Firefighters at large scale fire emergencies for traffic and crowd control.

When to Call 9-1-1

Call 9-1-1

To Stop a Crime

To Report a Fire

To Save a Life!
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