1. An alarm company will be fined $25 each time a representative of the company calls for response by an emergency agency to an alarm call to an unpermitted location or gives an incorrect or expired permit number.

2. The division will bill alarm companies once each month providing the alarm company with the following information: the date and time of dispatch, the police department incident number, the address involved, whether or not a permit number was given and the number given, the phone number from which the call was placed, whether there was a valid permit number for the address at the time of the attempted dispatch, and whether a permit has issued since the attempted dispatch and, if so, the permit's number.

 

3. Alarm companies may appeal fines by submitting a written appeal to the department thirty days after the fine notification was sent. The director may extend the time within which the company may appeal a fine for good cause. The division supervisor will review the appeal and make a decision in writing after consultation with the director of the department. The decision may deny the entire appeal, grant it in part, or grant it in full.

 

4. Prior to renewing any alarm company license necessary to do business in Denver, all alarm company fines must be paid.

 

5. If an alarm company is appealing some or all of its fines and its business license expires during the time for the appeal to be filed or during the pendency of the appeal, the department will delay the renewal of the license pending the outcome of the appeal. The company may continue to do business in Denver during that time. Applications from its customers will continue to be processed. If the appeal is denied or denied in part, the company will have thirty days from the date of the issuance of the decision within which to pay the remaining fines due. If the appeal is granted in whole, the license will be renewed immediately. If the company pays the fines within thirty days of the date of the appeal decision, it will not be charged the late renewal penalty.

6. If a company remains in arrears in its fines thirty days after the date of the appeal decision or if the thirty days for appeals has expired with no appeal filed and the fines remain unpaid, the department will attempt to work with the company to arrange a reasonable payment schedule. If the company is not cooperative and still refuses to pay the fines, the department will notify the company's customers in writing that the company is no longer licensed to do business in Denver. The customers will be given a certain amount of time to switch to a different alarm monitoring company that is licensed in Denver. Until a company is in compliance, its customers' new permit and renewal applications will not be processed. The department will provide a list of companies not licensed to do business in Denver to the Combined Communications Center so that no officers will be dispatched as a result of calls from those companies.
D.R.M.C. Section 42 - 101